Event up suffer from extremely serious question. The Santa Monica, Calif.-based online startup – which rents a unique space for parties, such as the former home of Eric Clapton or Malibu pad from the Bachelor – requires a more efficient way to manage the road hundreds of requests from the placement, as well as customer queries, which hit 12 people staff the day.
“Prior to the launch of our public, every place we signed up for tons of calls and very painful,” said founder and CEO Tony Event up Adam.
The company is set to automate as much as possible the process of exhaustion.
Adam invested in custom-made site with back-end tools that simplify the process of signing up. A “List your space” feature allows owners to fill with photos and all necessary information, such as choosing the size, capacity and parking. Realize that most places are booked more often then walk clients through them, Adam built-visit place scheduler in the system as well. Party Planner Event up cut staff and interact directly with a potential through safe messaging system on the site. Spares employees must answer questions such as, “Do you have a dining table that seats 20?” Event up join only when it’s time to book the location, taking a 15 percent cut in his. Moreover, the customer fill out a simple form labeled “Tell us about your event,” and Event up can contact the owner of the right places at once to ask for bid.
Event up said sales reps away from signing up five places a day over 20, and within a month, is 10 times greater revenue. (It will not give numbers.) Company is looking to expand into other markets, including Chicago. “Now we can more accommodating to our corporate customers and focus our efforts where the most sense,” said Adam.
A Second Opinion
John Powell, CEO of outside, connected to the cloud content management platform, said that although Event up managed to develop their own process automation, knowledge management (KM) solutions save time and headaches “Many questions as they can. Stored in the system km, the response can then be automatically stripped of the e-mail to, from time to time, common questions can be answered in the area easier, “he said, noting that the KM system can also help standardize the survey form in place, getting the blueprints and photos and then automatically update the database.
In general, though, Powell impressed. “Event up site as easy to navigate, and I really like the user interface,” he said. “Technology also provides a much needed service which I think is currently missing from the hospitality market.”
Read Full Story:https://www.entrepreneur.com/article/224378